Cancellation policy

# Purchase Options Cancellation Policy

Last updated: September 25, 2026

This policy applies to subscriptions ("Subscribe & save" refill plans) purchased from Tanzy at shoptanzy.com. Tanzy is a trade name of Apex Superior Holdings LLC.

## How subscriptions work

When you choose "Subscribe & save" at checkout, you agree to receive the selected product on the delivery schedule shown on the product page and at checkout (for example, "Deliver every 3 months, 15% off"). Your payment method on file is charged automatically at the subscription price on each renewal date, plus any applicable shipping and taxes, until you cancel.

## Cancel anytime

There is no minimum commitment and no cancellation fee. You can cancel your subscription at any time by:

- Logging in to your account at [account.shoptanzy.com](https://account.shoptanzy.com), opening **Subscriptions**, and selecting **Cancel subscription**; or
- Emailing us at [support@shoptanzy.com](mailto:support@shoptanzy.com) with your name, the email on your order, and your order number.

## When cancellation takes effect

- Cancellations made **before** your next renewal date stop all future charges and shipments.
- To avoid being charged for your next shipment, please cancel at least **48 hours before** your next renewal date.
- If you cancel after a renewal has already been charged, that order will be processed and shipped as normal. Cancellation will apply to all shipments after it.
- If you email us to cancel, we will confirm the cancellation by email within 1 business day. Cancellation takes effect from the time of your request.

## Skip, pause, or change instead

You don't have to cancel to take a break. From your account, you can skip an upcoming delivery, change your delivery frequency, swap your refill option, update your shipping address, or update your payment method. Changes made at least 48 hours before your next renewal date apply to that renewal.

## Renewal reminders

We will send you an email reminder before each renewal charge. The reminder includes the renewal date, the amount, and a link to manage or cancel your subscription.

## Refunds on subscription orders

Subscription orders that have already been charged and shipped are covered by our standard [Refund Policy](https://shoptanzy.com/policies/refund-policy). If you were charged for a renewal you meant to cancel, contact us within 7 days of the charge. If the order hasn't shipped yet, we will cancel it and refund you in full.

## Price or plan changes

If we change the price or terms of your subscription, we will email you at least 14 days before the change takes effect. You can cancel before then at no cost.

## Failed payments

If a renewal payment fails, we will notify you by email and retry the charge. If payment still can't be collected, your subscription may be paused or cancelled, and no shipment will be sent until payment is updated.

## Contact us

Tanzy (Apex Superior Holdings LLC)
5579 Chamblee Dunwoody Rd, STE B #1278, Atlanta, GA 30338, United States
Email: [support@shoptanzy.com](mailto:support@shoptanzy.com)
Phone: 678-800-1704